Are you ready to carve your own trail in the mountains while joining one of Europe’s fastest-growing outdoor brands? Do you thrive on talking gear—whether it’s fill power, breathability ratings, or tracking down that lost package? Then this isn’t just a job; it’s your next great adventure.
At Stellar Equipment, we’re not here to play by the old rules. We’re dismantling the traditional outdoor industry by selling top-quality gear directly to our community. This approach slashes costs, cuts waste, and keeps emissions lower—all while letting us connect with the true outdoor aficionados who demand the best.
As a Stellar CS Specialist, you’ll be the expert, friendly voice that guides our customers every step of the way, ensuring a seamless experience from first click to final purchase.
But here’s the twist: you’re not just answering questions. You’ll lead the transformation of our chatbot into a smart, human-like companion that delivers support with a personal touch and cutting-edge efficiency.
WHAT YOU’LL BE DOING
- Engage Like a Pro: Respond lightning-fast to inquiries via email, live chat, and phone—always friendly, always on point.
- Own the Gear: Immerse yourself in our products so you can confidently drop expert advice at a moment’s notice.
- Tackle Warranty Claims: Manage warranty issues with speed and care, turning challenges into opportunities.
- Elevate the Experience: Anticipate customer needs and inject fresh, innovative ideas that push our service to new heights.
- Innovate with Tech: Spearhead the development of our chatbot, ensuring it delivers a seamless, human-like interaction that feels anything but automated.
WHAT WE’RE LOOKING FOR
- Service-Professional: You’ve got at least 2 years of experience delivering exceptional customer service in a fast-paced environment.
- Tech enthusiast: Whether you’re already versed in chatbot development or eager to dive in, you’re excited by digital tools that amplify connection.
- Communication ninja: You can articulate your ideas swiftly and sharply in both Swedish and English—no fluff, just impact.
- Outdoor Gear Nerd: Your passion for mountain sports and the outdoors runs deep, and you know your gear.
- Problem-Solving Maverick: Resourceful and creative, you thrive on turning obstacles into opportunities with a can-do attitude.
- Growth Junkie: You’re hungry for challenges, constantly learning and evolving both personally and professionally.
We are not a traditional outdoor brand. We don’t follow the industry’s fast-fashion cycle, and we don’t play the discount game. We make the best possible gear, sell it directly to our customers, and build a movement around timeless, high-performance outdoor equipment. Join us at Stellar Equipment and be part of a movement that’s revolutionizing the outdoor experience. If you’re ready to merge your love for the mountains with next-level customer service and chatbot innovation, it’s time to step up. Let’s cut through the noise together.
This is a full-time position based in Åre. We will review applications on an ongoing basis, so if this sound like an opportunity you want to pursue, send your application with CV and cover letter to [email protected], no later than March, 12th.
