I want to make a claim, how do I proceed?
First of all, we are sorry that you have received a faulty product. We do everything we can to ensure the best quality of our gear.
If you have received an item that is not in a new condition or faulty, please register your claim online by using your order number and email address. Click here to register your claim.
If your order is older than 9th September 2019, please contact our customer service.
Have you bought your Stellar Equipment product through our website?
If you have purchased through our website, you can register your claim online. Once we have approved your claim request, we will send you a return label that you can use to return the claimed product to us. Once we have received and processed your return, we will refund your claim where you’ll be able to place a completely new order instead.
Have you bought your Stellar Equipment product in our showroom in Åre?
If you have purchased from our showroom in Åre and you think that the purchased product has a production fault, please contact our customer service.