We are growing and are now looking to strengthen our customer service team in Åre.
If you don’t mind chatting about fill power, lost packages, breathability ratings, and waist measurements, this might be the job for you.
Stellar Equipment is revolutionizing the outdoor business by selling top quality products directly to the customers, thereby cutting costs, saving time, reducing waste and emissions, and above all, getting a unique opportunity to communicate directly with the people who use our products. As a Stellar Equipment Customer Service representative, you provide an excellent experience for our customers by offering expert product advice and personalized service. You contribute to a dynamic, high performing team that is committed to giving our customers the best possible experience before, during, and after a purchase. You engage with customers in +40 different countries, often changing between languages and adapting to the diverse needs and preferences of our customers.
We are looking for a customer service wizard who can, together with our customer service team, help our customers find the right products, sizes, assist with warranty claims and be a great representative for our brand.
Our business modell puts us in a unique position where we communicate directly with our customers; because of this, you will have a high responsibility in ensuring that our customers have the best possible experience.
Key Responsibilities
→ You respond to customers through multiple channels including phone, email, live chat, and social media
→ You develop a detailed and thorough understanding of the products that we sell
→ You assist customers in handling warranty claims
→ You manage customers’ expectations and provide the best possible service experience to all of our customers.
→ You provide new ideas and thoughts on how we can develop to give an even better customer experience.
To succeed in this role, we expect that you have
→ Exceptional problem-solving skills and an outreaching personality
→ Excellent customer relations skills and a will to provide the best possible experience to our customers
→ Experience and knowledge about the products that we sell.
→ Good capacity in written communication, fast and accurate, in both Swedish and English
→ A keen interest in, and knowledge from, the mountain sports that we represent
→ A strive to learn and grow, both professionally and personally.
