Do you want to be a part of our Customer Service Team in Åre, Sweden for winter season 22/23?
If you don’t mind chatting about fill power, lost packages, breathability ratings, and waist measurements, this might be the job for you.
Stellar Equipment is revolutionizing the outdoor business by selling top quality products directly to the customers, thereby cutting costs, saving time, reducing waste and emissions, and above all, getting a unique opportunity to communicate directly with the people who use our products.
As a Stellar Equipment Customer Service Rep, you provide an excellent experience for our customers by offering expert product advice and personalized service. You contribute to a dynamic, high-performing team committed to giving our customers the best possible experience before, during, and after a purchase. You engage with customers in +40 different countries, often changing between languages and adapting to our customer’s diverse needs and preferences.
We are looking for a customer service wizard who can, together with our customer service team, help our customers find the right products, sizes, assist with warranty claims and be a great representative for our brand.
Our business model puts us in a unique position where we communicate directly with our customers; because of this, you will have a high responsibility in ensuring that our customers have the best possible experience.
Key Responsibilities
→ You communicate with our customers through multiple channels, including email, live chat, and social media
→ You develop a detailed and thorough understanding of the products that we sell
→ You assist customers in handling warranty claims
→ You manage customers’ expectations and provide the best possible service experience to all of our customers.
→ You offer new ideas and thoughts on how we can develop to give an even better customer experience.
To succeed in this role, we expect that you have
→ Exceptional problem-solving skills and an outreaching personality
→ Excellent customer relations skills and a will to provide the best possible experience to our customers
→ Experience and knowledge about the products that we sell.
→ Good capacity in written communication, fast and accurate, in both Swedish and English
→ A keen interest in, and knowledge from, the mountain sports that we represent
→ A strive to learn and grow, both professionally and personally.
WHAT WE OFFER
→ Part-Time Employment during winter season 22/23
→ Possibility to work night-time hours – Ski all day, work at night
→ Training in product knowledge and internal systems
→ Computer and all necessary equipment
The position is based in Åre, Sweden. We will review applications on an ongoing basis, so if this sound like an opportunity you want to pursue, send your application with CV and cover letter no later than October 28th, to job@stellarequipment.com.
