Do you want to combine a life in the mountains with working at one of Europe's fastest growing outdoor brands? Do you have a deep interest in outdoor products and think chatting with people all around the world about fill power, breathability ratings, and lost packages sounds exciting? Then this might be the job for you.
Stellar Equipment, a high-paced outdoor startup which is at the cutting edge of direct-to-consumer sales and marketing is looking to strengthen the team with an additional CS wizard who will be a part of taking our customer experience to new levels.
Stellar Equipment is revolutionizing the outdoor business by selling top quality products directly to the customers, thereby cutting costs, saving time, reducing waste and emissions, and above all, getting a unique opportunity to communicate directly with the people who use our products. As a Stellar Equipment Customer Service specialist, you provide an excellent experience to our customers by offering expert product advice and personalized service. You contribute to a dynamic and high performing team committed to giving our customers the best possible experience before, during, and after a purchase. You engage with customers in over 40 different countries, often changing between languages and adapting to our customers’ diverse needs and preferences, intending to give fantastic service to all of our customers.
Our business modell puts us in a unique position where we communicate directly with our customers; thus, you will have a high responsibility in ensuring that our customers have the best possible experience.
KEY RESPONSIBILITIES
- Respond to customers through multiple channels including, email, live-chat and phone.
- Develop a detailed and thorough understanding of the products that we sell.
- Assist customers in handling warranty claims.
- Manage customers’ expectations and provide the best possible service experience to all of our customers.
- Provide new ideas and thoughts on how we can develop to give an even better customer experience.
TO SUCCEED IN THIS ROLE, WE EXPECT THAT YOU HAVE
- Exceptional problem-solving skills and an outreaching personality
- Excellent customer relations skills and a will to provide the best possible experience to our customers
- Minimum 2 years experience from a similar role
- Experience and knowledge about the products that we sell.
- Good capacity in written communication, fast and accurate, in both Swedish and English
- A keen interest in, and knowledge from, the mountain sports that we represent
- A strive to learn and grow, both professionally and personally.
At Stellar EQ we act with integrity, transparency and honesty. We think big, we learn fast, and we relentlessly pursue our goals. The team is small, our ambitions are high and the conditions are ever-changing. Sounds like a place you’d fit in?
This is a full time position based in Åre. Send your application with CV and cover letter to job@stellarequipment.com no later than 30th of May 2024.
